We'd love to hear from you

Have a question about your order, a product, or need help with something else? Fill in the form below and we'll get back to you as soon as possible.

{% form 'contact' %}

Your Name

Email Address

Phone / WhatsApp Number

Order Number (if applicable)

Issue Type
-- Select an issue type -- Order Status Payment Query Product Question Return or Exchange Pickup Enquiry Other

Message
{% if form.body %}{{ form.body }}{% endif %}

{% if form.posted_successfully? %}

Thank you! Your message has been sent. We'll respond within 1 business day.

{% endif %}

Send Message

{% endform %}

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Our Contact Details

• Phone & WhatsApp: +254717579712 | +254717180055
• Email: gemhomeaccessories@gmail.com

Showroom & Pickup Location

Bihi Towers
Bihi Towers Shopping Mall, Moi Avenue, Nairobi CBD
Pickup available during business hours — please pay and  confirm your order is ready before visiting.

Business & Support Hours

• Monday – Saturday: 9:00 AM – 6:00 PM (EAT)
• Public Holidays: Open
• Sunday : Closed

What to Expect

• WhatsApp and phone messages are typically answered within a few minutes during business hours.
• Form submissions and emails are responded to within 1 business day.
• For urgent order queries, WhatsApp is the fastest way to reach us.

Form submissions are sent to the store owner's registered email address.